Exchange Policy

At Roop Rani, we are committed to providing beautiful and high-quality jewellery that complements your style. We carefully inspect every product before dispatch. If you experience an issue with your order, please review our exchange policy below.

1. Eligibility for Exchange

We accept exchange requests under the following conditions:

Exchange requests must be raised within 3 days of delivery
The product must be unused, unworn, and in its original condition
All original packaging, tags, and accessories (if any) must be included
The product should not show any signs of wear, damage, alteration, or misuse
Exchange requests are subject to verification and approval by our team

2. Non-Exchangeable Items

The following items are not eligible for exchange:

Products purchased during sale, clearance, or promotional offers
Customized or personalized jewellery
Products marked as non-exchangeable
Items returned without original packaging
Products damaged due to improper handling, storage, or normal wear and tear

3. Exchange Process

To initiate an exchange:

Contact our support team within the specified timeframe
Provide your order number and reason for exchange
Share clear photographs of the product if required for verification

Once approved, instructions for the exchange process will be shared with you.

4. Size & Design Related Exchanges

For bangles and other jewellery items, customers are advised to carefully check product descriptions, sizing details, and measurements before placing an order.

Minor variations in color, finish, stone placement, or craftsmanship may occur due to photography, screen settings, or the handmade nature of certain products and will not be considered defects.

5. Shipping for Exchange

Customers may be required to self-ship the product for exchange
Exchange shipping charges, if applicable, may be borne by the customer
Roop Rani is not responsible for products lost or damaged during return transit
We recommend using a trackable courier service for all exchange shipments

6. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect product:

Notify us within 48 hours of delivery
Provide clear photographs and order details
After verification, an exchange will be processed as applicable

Claims made after the specified period may not be accepted.

7. Important Notes

All exchange requests are subject to product inspection and approval
Roop Rani reserves the right to decline exchange requests that do not meet the conditions outlined in this policy
Exchange availability depends on stock availability at the time of processing
Processing times may vary during festive seasons, sales, or high-order periods